Returns & Exchanges
At ROAD iD, we want you to be 100% satisfied with your gear, which is why we offer a 90-day satisfaction guarantee on all our products. If your order isn't perfect, we are committed to making it right through a hassle-free exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase.
Choose Your Outcome
Select whether you would like to exchange your item for a different size or color, receive store credit, or get a full refund to your original payment method.
Print and Pack
Download and print the prepaid shipping label provided by the portal, then securely package your items for transit.
Ship It Back
Drop off your package at any authorized carrier location; once received, we will process your replacement or refund within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing